Refund & Return Policy

At entrevert, we want you to love your bedding. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read this policy carefully before returning any item.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• You must request a return within 14 days of the date your order was delivered.

• The product must be unused, unwashed, and unaltered.

• The product must be in its original packaging (including any plastic sleeves or protective wraps).

• The product must be free of stains, odors, pet hair, and any signs of wear.

• Bedding sets must be returned as complete sets (all pieces included).

Non-returnable items:

• Items that have been washed, dried, or ironed

• Items with signs of use (including wrinkles from sleeping on them)

• Items that are missing original tags or packaging

• Gift cards (if offered in the future)

• Final sale or clearance items (clearly marked at the time of purchase)

We reserve the right to refuse a return if the item does not meet the above criteria. If a return is refused, we will send the item back to you, and no refund will be issued.

2. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us at entrevert@hotmail.com within 14 days of delivery.

Step 2: In your email, please include:

• Your order number

• The name of the product(s) you wish to return

• The reason for the return

• Clear photos showing the condition of the item(s) (if claiming damage or defect)

Step 3: We will respond within 1–2 business days with a return authorization and instructions for where to send your return.

Step 4: Pack the item(s) securely in the original packaging (or a similar sturdy box). Include a note with your order number and name inside the package.

Step 5: Ship the return to the address provided in our return instructions. We recommend using a trackable shipping method, as entrevert is not responsible for returns lost in transit.

Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

For standard returns (change of mind, ordered wrong size, no longer wanted):

• You are responsible for the cost of return shipping.

• The original shipping fee paid at checkout is non-refundable.

For defective or incorrect items (we sent the wrong product or the item arrived damaged):

• Please contact us at entrevert@hotmail.com with photos showing the issue.

• If we confirm the item is defective or incorrect, we will provide a prepaid return label at no cost to you.

• We will also refund the original shipping fee you paid.

International returns:

• Return shipping costs for international orders are the responsibility of the customer, unless the return is due to our error (defective or wrong item).

• Customs fees, duties, or taxes paid at the time of original delivery are generally non-refundable. Please contact your local customs office for more information.

4. Refund Process

Once we receive your return, please allow:

• 3–5 business days for us to inspect the returned item(s)

• 5–10 business days for your refund to appear in your account, depending on your bank or payment provider

Refund amount:

• You will receive a refund for the full purchase price of the returned item(s), minus any original shipping charges (unless the return is due to our error).

• If you received free shipping on your original order, we will deduct our actual shipping cost from your refund for standard returns.

Refund method:

• Refunds will be issued to your original payment method (credit card, debit card, or PayPal).

• If you paid by bank transfer, we will refund you via bank transfer. Please provide your bank details when we confirm your return.

Partial refunds:

We may issue a partial refund (at our discretion) in the following situations:

• The item shows minor signs of use but is still resellable

• The original packaging is missing or damaged

• The return is initiated after the 14-day window but within 21 days of delivery (a restocking fee of 20% may apply)

If a partial refund is offered, we will notify you before processing.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging your order, but occasionally issues happen. If your item arrives damaged, defective, or is not what you ordered, please contact us immediately.

Deadline for reporting issues:

• You must notify us within 7 days of delivery at entrevert@hotmail.com.

What to include in your email:

• Your order number

• Clear, well-lit photos showing the damage or defect (for damaged/defective items)

• A photo of the item you received compared to what you ordered (for incorrect items)

What we will do:

• We will review your request within 1–2 business days.

• If we confirm the issue, we will offer one of the following:

  • A full refund (including original shipping costs)

  • A replacement item shipped at no cost to you (if available)

• We will provide a prepaid return label if we need the original item back. In some cases, we may allow you to keep the original item while still issuing a refund or replacement.

Please do not throw away damaged items before we have reviewed your request, as we may need additional photos or ask you to return the item for inspection.

6. Exchanges

If you would like to exchange an item for a different size or a different product, the fastest way is to:

1. Return the original item following our return process (you will be responsible for return shipping).

2. Place a new order for the item you want.

We do not offer direct exchanges because inventory levels change quickly. This ensures you receive your desired item as soon as possible.

If you received a defective or incorrect item and would prefer a replacement instead of a refund, please let us know in your initial email. We will ship the replacement at no cost to you after receiving the original item back or after reviewing your photos (depending on the situation).

7. Cancellations

Before your order has shipped:

• You may cancel your order for a full refund.

• Please email us at entrevert@hotmail.com as soon as possible with your order number and "Cancel Order" in the subject line.

• If we have not yet processed your order for shipping, we will cancel it and issue a full refund within 1–2 business days.

After your order has shipped:

• Once your order has been handed over to the carrier, it cannot be canceled.

• You may still return the item(s) following our standard return policy after you receive them.

8. Refunds for Orders Paid with Gift Cards or Store Credit

If you return an item that was purchased using a gift card or store credit (if these become available in the future), your refund will be issued in the form of store credit rather than a cash refund.

If your original purchase used multiple payment methods (e.g., part credit card, part store credit), refunds will be applied to store credit first, then to your credit card or PayPal.

9. Late or Missing Refunds

If you have not received your refund after 10 business days from the date we confirmed your return was processed, please check the following:

• Contact your bank or credit card company. There is often some processing time before a refund is posted to your account.

• Contact your PayPal account (if applicable). Refunds to PayPal may appear as a pending balance initially.

If you have done all of the above and still have not received your refund, please contact us at entrevert@hotmail.com. Include your order number and return tracking number, and we will investigate.

10. European Union Right of Withdrawal (if applicable)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, under the EU Consumer Rights Directive.

The withdrawal period expires 14 days after the day on which you (or someone you nominate) receives the goods.

To exercise this right, you must inform us of your decision to withdraw by emailing entrevert@hotmail.com before the 14-day period ends. You do not need to provide a reason.

If you withdraw from the purchase, we will refund all payments received from you, including standard delivery costs (but not expedited shipping upgrades), no later than 14 days after we receive the returned goods or proof of return.

You are responsible for the direct cost of returning the goods unless the return is due to a defect or our error.

This right applies in addition to our standard return policy and is not reduced by it.

11. Contact Us

If you have any questions about our Refund & Return Policy, need help initiating a return, or want to check the status of a refund, please contact us at:

entrevert
Email: entrevert@hotmail.com

Please include your order number in all return-related emails. This helps us respond to you faster.

Thank you for shopping with entrevert. We appreciate your business and want you to sleep well — both on our bedding and with the peace of mind that comes from a fair return policy.

— The entrevert Team