Shipping & Handling

Thank you for shopping with entrevert. We want your order to arrive as quickly and safely as possible. This Shipping & Handling Policy explains everything you need to know about processing times, shipping methods, costs, and delivery expectations.

1. Order Processing Time

Processing begins as soon as we receive your order. During this time, we verify your payment, pack your items carefully, and prepare them for handover to the shipping carrier.

Standard processing time: 1–3 business days

• Orders placed on weekends or public holidays will begin processing on the next business day.

• Business days are Monday through Friday, excluding major public holidays.

Peak season processing: During holidays, sales events, or unexpected high order volumes, processing may take 3–5 business days. We will post a notice on our website if delays are expected.

You will receive a confirmation email when your order has been processed and shipped. This email will include your tracking number and carrier information.

If you have not received a shipping confirmation within 5 business days of placing your order (or 7 business days during peak times), please contact us at entrevert@hotmail.com.

2. Shipping Methods & Delivery Times

Shipping times are estimates and begin after your order has been processed (not from the date you placed your order).

Delivery times vary depending on your location and the shipping method selected at checkout.

Domestic Shipping (within the country where entrevert operates)

International Shipping

Please note: International deliveries may be delayed by customs processing, which is outside our control. Estimated delivery times do not include time spent in customs.

Carriers we may use: USPS, FedEx, UPS, DHL, or local postal services depending on your location and the shipping method selected.

3. Shipping Costs

Shipping costs are calculated at checkout based on three factors:

• The total weight of your order

• The shipping method you select

• Your delivery address

You will see the exact shipping cost before you complete your purchase. There are no hidden fees.

Free shipping: We may offer free standard shipping on orders over a certain amount. If a free shipping promotion is active, it will be clearly displayed on our website and at checkout.

Remote or difficult-to-reach addresses: Some addresses (such as rural areas, islands, or military APO/FPO addresses) may incur additional shipping fees or longer delivery times. If this applies to your order, we will contact you before processing your shipment.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• A unique tracking number

• A link to the carrier's tracking page

• The name of the shipping carrier

You can track your order at any time using the link provided. Tracking information may take 24–48 hours to appear after you receive the shipping confirmation email.

If your tracking number shows no updates for more than 5 business days, please contact the carrier directly. If the carrier cannot help, email us at entrevert@hotmail.com, and we will assist you.

5. Shipping Restrictions

PO Boxes and APO/FPO addresses: We ship to PO boxes and APO/FPO addresses using domestic carriers (such as USPS). Delivery to these addresses may take longer than standard estimates. Expedited and express shipping options are not available for PO boxes or APO/FPO addresses.

International restrictions: Some countries have restrictions on importing textile products (such as bedding). It is your responsibility to check whether your country allows the import of our products before placing an order. entrevert is not responsible if your package is seized, delayed, or destroyed by customs.

Countries we currently ship to: We ship to most countries. If we cannot ship to your country, you will see a message at checkout. If you are unsure whether we ship to your location, please contact us at entrevert@hotmail.com before placing your order.

6. Customs, Duties, and Taxes (International Orders)

For international orders, you may be required to pay customs duties, import taxes, brokerage fees, or other charges imposed by your country's government or the shipping carrier.

Who pays these fees? You, the customer, are responsible for all customs duties, taxes, and fees.

Does entrevert pre-pay these fees? No. Shipping costs collected at checkout do not include customs duties or import taxes. The amount you pay at checkout covers only the cost of shipping from our facility to your address.

When are these fees due? The carrier or customs office will contact you to request payment before your package is released for delivery. If you refuse to pay these fees, the package may be returned to us, and you will be responsible for return shipping costs. Refunds for refused shipments will be issued minus original and return shipping costs.

How can I estimate these fees? Please contact your local customs office for information about current import duties and tax rates for textile products.

We are required by law to declare the full value of your order on customs forms. We cannot mark items as "gift" or declare a lower value.

7. Lost, Stolen, or Delayed Packages

Lost packages: If your tracking status shows "delivered" but you have not received your package, please wait 2 business days. Carriers sometimes mark packages as delivered early. After 2 business days, check with neighbors, your mailbox, or your building's front desk. If you still cannot find your package, please contact us at entrevert@hotmail.com. We will open an investigation with the carrier. Investigations typically take 7–14 business days.

Stolen packages: entrevert is not responsible for packages that are confirmed as delivered to the correct address but are stolen. We recommend having your order shipped to a secure location. If theft is a concern in your area, consider using a pickup point or requiring a signature at delivery (see Section 8 below).

Delayed packages: Once your order has been handed over to the carrier, delivery delays are caused by the carrier, weather, customs, or other factors outside our control. We cannot issue refunds for shipping costs due to delays unless you selected an expedited or express shipping method and the guaranteed delivery window was missed by more than 3 business days (excluding weekends and holidays). If this happens, please contact us.

8. Signature Requirements

By default, most packages do not require a signature for delivery. The carrier will leave your package at your door, in your mailbox, or with a front desk if available.

If you would like to require a signature for delivery, please email us at entrevert@hotmail.com immediately after placing your order. We will add a signature requirement if your order has not yet shipped. There may be an additional fee for this service, which will be communicated to you before we process the request.

We recommend requiring a signature for high-value orders or if you live in an area where package theft is common.

9. Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. We ship exactly to the address you provide at checkout.

If you realize you entered an incorrect address, email us at entrevert@hotmail.com immediately with your order number and the corrected address.

• If your order has not yet shipped: We will update the address at no charge.

• If your order has already shipped: We cannot change the address. The package will be sent to the original address. If the package is returned to us by the carrier due to an incorrect address, you will be responsible for the return shipping fee. We can reship the order to the correct address, but you will be charged for shipping again.

We are not responsible for orders delivered to an incorrect address provided by you.

10. Split Shipments

If you order multiple items, they may be shipped in separate packages. This can happen if:

• Items are stored in different warehouses

• One item is on backorder (see Section 11)

• One item is shipped later than another due to processing differences

You will receive a separate shipping confirmation email with a tracking number for each package. You are not charged extra for split shipments.

11. Backorders and Pre-orders

If an item you ordered is temporarily out of stock (backordered) or available for pre-order, we will notify you by email within 2 business days of receiving your order.

Backorders: You may choose to:

• Wait for the item to be restocked (we will provide an estimated restock date)

• Cancel the backordered item for a full refund (shipped items in the same order will still be sent)

• Cancel the entire order for a full refund

Pre-orders: Pre-ordered items will ship once they become available. The estimated shipping date will be clearly listed on the product page and in your order confirmation email. You may cancel a pre-order at any time before it ships for a full refund.

12. Shipping to Multiple Addresses

At this time, we do not support shipping multiple items in a single order to different addresses. If you need to send products to different addresses, please place separate orders for each address.

13. Order Pickup (if applicable)

We do not currently offer local pickup or in-person pickup options. All orders are shipped to the address you provide at checkout.

14. Contact Us

If you have any questions about shipping, need help tracking your order, or want to report a shipping issue, please contact us at:

entrevert
Email: entrevert@hotmail.com

Please include your order number in your email if you have one. This helps us respond to you faster.

We aim to respond to all shipping inquiries within 1–2 business days.

Thank you for choosing entrevert. We are honored to be part of your home and your sleep.

— The entrevert Team