Track Your Order

Track Your Order

Thank you for shopping with entrevert. Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking page.

If you already have your tracking number, you can follow the steps below to check the status of your delivery.

How to Track Your Order

  1. Locate the shipping confirmation email sent to the address you provided at checkout (entrevert@hotmail.com is used for our correspondence, but your order confirmation will go to your email).

  2. Inside the email, you will find a tracking number and the name of the shipping carrier (such as USPS, FedEx, UPS, or a local postal service).

  3. Click the tracking link provided, or visit the carrier’s official website and enter your tracking number manually.

If you cannot find the shipping confirmation email, please check your spam or junk folder. Some email providers may filter automated messages.

No Tracking Number Yet?

Tracking numbers are typically generated within 1–3 business days after you place your order. Once your order is packed and handed over to the carrier, we will send you the tracking information.

If it has been more than 4 business days since you placed your order and you have not received a tracking number, please contact us at entrevert@hotmail.com.

Tracking Information Not Updating?

Tracking statuses may not update immediately. Common reasons include:

  • The carrier has received the shipping label but has not yet scanned the package.

  • The package is in transit between two scanning points.

  • There is a delay in the carrier's tracking system.

If your tracking status has not changed for more than 7 days, please email us. We will contact the carrier on your behalf and keep you informed.

Order Not Shipped Yet?

Some orders may take a little longer to process. Please review our standard processing times:

  • Order processing: 1–3 business days

  • Shipping time: depends on your location and selected shipping method (available at checkout)

If your order is still within the processing window, no tracking number will be available yet. Once your order ships, you will receive an email with tracking details.

Lost or Delayed Packages

If your tracking shows "delivered" but you have not received your package:

  • Check with neighbors or anyone else at your address.

  • Look around your property (including porches, mailrooms, or front desks).

  • Wait an additional 2 business days — carriers sometimes mark packages as delivered early.

If you still cannot locate your package after 2 days, please contact us immediately at entrevert@hotmail.com. We will open an investigation with the carrier. Please note that investigations may take 7–14 business days.

entrevert is not responsible for packages that are confirmed as delivered to the correct address, but we will do our best to help you resolve any carrier-related issues.

Still Have Questions?

If you need help tracking your order or have any concerns about delivery, email us at entrevert@hotmail.com. Please include your order number (if available) so we can assist you faster.

We typically respond within 1–2 business days.

Thank you for choosing entrevert.

We know waiting for an order can be hard. We are here to make sure your bedding arrives as smoothly and quickly as possible.

— The entrevert Team